Helpdesk Support Specialist

We are seeking an Helpdesk Support Specialist to join our team! 

**This is a hybrid position, 3 days in office at 100 SE 3rd Ave #1800 Fort Lauderdale, FL 33394 & 2 days remote.**

Starting at $23-$25/hr!!!

Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues.  We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns.

With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care.

Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men, women and adolescents live healthy, happy lives without the burden of substance abuse or mental illness.

The Helpdesk Support Specialist will provide user support and customer service on company-supported computer applications and platforms in support of the Information Technology Department. Troubleshoot problems and advise on the appropriate action.

CORE JOB DUTIES:

1. Respond to requests for technical assistance in person, via phone, electronically, Remote

Desktop.

2. Manage Help Desk tickets in a timely manner, both EHR and IT.

3. Provide end user assistance.

4. Document user interactions.

5. Identify and Escalate situations requiring urgent attention.

6. Install, make changes, and repair computer hardware and software.

7. Follow-up with users to ensure issues are resolved.

8. Diagnose and resolve technical hardware and software issues, follow standard help desk

procedures, and Track and route problems and requests document resolutions.

9. Provide excellent customer service to our users and clients.

10. Be On-Call on a rotational schedule.

11. Finish assigned task/projects on time.

MACHINES/EQUIPMENT USED:

Cyber Security; Microsoft 365; Azure; Intune; Windows Server 2016 and Up; Terminal Servers; Microsoft Exchange; Enterprise Anti-Virus Management; Remote Desktop Tools; Desktops/Laptops setup and imaging; Patch Management; Active Directory; Group Policy; VOIP Systems; Patient database/Electronic Medical Record software (HER); Door/Surveillance Access Management; Printers; Canon Machines; eFax; Azure Sentinel;

OTHER REQUIRED TASKS:

• Develop relationships with key staff and assist them in leveraging new technology to enhance client service/business functionality.
• Identify, communicate, and eliminate trends related to technology incidents
• Demonstrate the ability to work independently and prioritize multiple competing tasks

NOTE: This is a hybrid position, 3 days in office at 100 SE 3rd Ave #1800 Fort Lauderdale, FL 33394 & 2 days remote.

QUALIFICATIONS:

EDUCATION: 

• Bachelor's degree in a computer related field, such as programming, computer science, engineering or similar is preferred.

EXPERIENCE:

• Minimum one (1) year experience with Helpdesk and user support REQUIRED
• Minimum two (2) years of experience working with IT systems and telecommunications REQUIRED
• Any IT relevant certification is preferred.

POSITION COMPETENCIES:

• • Proficiency in providing customer service and support for all end users, which includes taking incoming phone calls, troubleshooting issues related to software, hardware, network, and account access.
  • Ability to document all courses of action taken to resolve or escalate issues within the ticket tracking system.
  • Ability to be resourceful and proactive in dealing with issues that may arise.
  • Ability to function as a team player and to communicate technical information to non-technical people.
  • Effective time management.
  • Able to work on-call and remote when needed.
  • Able to travel when needed.

We offer great benefits including 401(k), paid time off plan, medical, dental, vision, and much more.

 Advanced Recovery Systems, a national integrated behavior healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues.  We invite you to learn more about us at our website! 

The Company complies with state and federal nondiscrimination laws and policies that prohibit discrimination based on age, color, disability, national origin, race, religion, or sex. It is unlawful to retaliate against individuals or groups based on the basis of their participation in a complaint of discrimination or on the basis of their opposition to discriminatory practices/EEO.

 We are proud to be a drug-free workplace

#indcorporatehiring